Terms of Use

1. Acceptance of These Terms

By accessing or using the website at lumeva.biz (the "Site"), or by submitting an enquiry to Lumeva, you agree to these Terms of Use. If you do not agree, please do not use the Site or submit an enquiry.

These terms apply to all visitors to the Site and to clients who engage Lumeva for services. The terms set out here do not replace or supersede any written service agreement you may enter into with us for a specific project — in that case the written agreement takes precedence for the matters it covers.

2. About Lumeva and Our Services

Lumeva provides business advisory and technology services to tourism operators, hospitality businesses and related organisations in Malaysia and the surrounding region. Our current service portfolio covers three programmes:

• Tourism Content Localisation — preparation of destination descriptions, tour notes and visitor information in English, Bahasa Malaysia, Mandarin and Korean, drafted with AI model assistance and reviewed by native-speaking editors. Pricing from RM 580, three-week delivery.
• Itinerary Assistant Widget — an embeddable visitor-facing tool built around the operator's own listings, opening hours and travel times. Pricing from RM 3,100, nine-week delivery.
• Hospitality Team Programme — a capability programme for front-desk, reservations and guest relations staff. Pricing from RM 4,250, twelve-week delivery.

Service descriptions on the Site give a general overview. Exact scope, deliverables, timeline and pricing for any specific engagement are set out in the written brief we provide before any work begins.

3. Eligibility and User Obligations

The Site is intended for business users. You confirm that:

• You are at least 18 years of age.
• You are using the Site in connection with a business, organisation or professional activity.
• The information you submit through the contact form is accurate to the best of your knowledge.

4. Enquiries, Engagement and Pricing

Submitting the contact form on the Site does not constitute a binding contract. It is an expression of interest. A contract for services arises only when both parties have signed or confirmed acceptance of a written brief or service agreement.

Prices on the Site are indicative starting figures in Malaysian Ringgit (RM) and are subject to confirmation in the written brief. Exchange-rate references, where applicable, are informational only. Lumeva does not make binding financial or investment representations.

5. Cancellations, Changes and Refunds

Cancellation and refund terms for any specific engagement are set out in the written service agreement for that project. In the absence of a written agreement:

• Cancellations before work has started: any deposit paid will be discussed on a case-by-case basis.
• Cancellations after work has started: fees for work already completed are payable.
• Changes to scope mid-project are handled by written variation and may affect timeline and pricing.

We aim to resolve any disputes informally before other steps are taken. Contact us at [email protected].

6. Intellectual Property

The content on this Site — including text, graphics, layout and code — is the property of Lumeva or its licensors and is protected under applicable intellectual property law. You may view and print pages for personal reference. You may not copy, reproduce or distribute Site content for commercial purposes without our written permission.

Deliverables produced for a client under a service agreement are governed by the intellectual property terms in that agreement. In the absence of specific terms, content delivered to a client is licensed for the client's business use on handover of final payment.

7. Acceptable Use

When using this Site, you agree not to:

• Submit false, misleading or harmful content through any form on the Site.
• Attempt to gain unauthorised access to any part of the Site or its underlying systems.
• Use the Site in a way that interferes with other users or with the normal operation of the Site.
• Use any automated means to access or scrape the Site without our prior written consent.

8. Disclaimers and Limitation of Liability

The information on this Site is provided for general purposes. While we try to keep it accurate and current, we make no representations about its completeness or fitness for any particular purpose.

Lumeva's services are advisory and operational in nature. We do not provide legal, financial, medical or regulatory advice, and nothing on this Site should be read as doing so. Results from any project depend on factors outside our control, including how our deliverables are used after handover.

To the extent permitted by the laws of Malaysia, Lumeva's liability for any claim arising from use of the Site or from services rendered is limited to the fees paid by the client for the specific engagement to which the claim relates.

9. Third-Party Links

The Site may contain links to third-party websites. These are provided for convenience only. Lumeva has no control over the content of linked sites and does not endorse or accept responsibility for their content or practices.

10. Governing Law

These Terms of Use are governed by the laws of Malaysia. Any dispute arising from them will be subject to the jurisdiction of the Malaysian courts, unless both parties agree in writing to a different resolution method.

11. Changes to These Terms

We may update these terms from time to time. The current version is always available on this page with the date of the most recent update shown at the top. Continued use of the Site after a change constitutes acceptance of the updated terms.

12. Contact

For any questions about these terms, contact us at:

• Email: [email protected]
• Phone: +60 3-3289 6417
• Address: 9 Jalan Bunga Raya, 45000 Kuala Selangor, Selangor, Malaysia