Privacy Policy

1. Who We Are

Lumeva is a business advisory and technology services company based at 9 Jalan Bunga Raya, 45000 Kuala Selangor, Selangor, Malaysia. We operate the website at lumeva.biz and provide services to tourism operators, hospitality businesses and related organisations.

If you have any questions about this policy or how we handle your data, please contact us at [email protected] or by phone at +60 3-3289 6417.

2. What Information We Collect

We collect information in a few specific ways:

• Contact form submissions: When you send us a message through the website, we collect your name, email address, phone number (if provided) and the content of your message.
• Usage data: When you visit the site, standard web server logs record your IP address, browser type, referring page and pages visited. We may also use analytics tools to understand how the site is used in aggregate.
• Cookies: We use cookies and similar technologies. See Section 5 and our Cookie Policy for details.

We do not ask for sensitive personal data (such as identity document numbers, financial account details or health information) through this website.

3. How We Use Your Information

The information you provide through the contact form is used to:

• Respond to your enquiry and discuss whether our services may be relevant to you.
• Follow up on any project discussions or correspondence you initiate.
• Send a written project brief or proposal if you request one.

Usage and analytics data helps us understand which parts of the site are most useful and where improvements are needed. We do not use this data to build profiles of individual visitors.

4. Legal Basis for Processing

We process your personal data in accordance with applicable local data-protection law in Malaysia. In general terms, we rely on the following grounds:

• Your consent: Where you have actively submitted your details via our contact form and agreed to our Privacy Policy and Terms of Use at the point of submission.
• Legitimate interests: For administrative and security purposes, and for improving our services, where this does not override your rights.

You may withdraw consent at any time by contacting us at [email protected]. Withdrawal does not affect any processing already carried out before withdrawal.

5. Cookies and Tracking

Our website uses cookies in three categories: essential (required for the site to work), performance and analytics (to understand site usage), and advertising (to show relevant material on other platforms). You can adjust your preferences at any time using the cookie preferences panel at the bottom-left of the screen.

For a full description of the cookies we use, please see our Cookie Policy.

6. Third Parties and Processors

We use a small number of third-party service providers:

• Analytics: We may use a web analytics service (such as Google Analytics) to understand aggregate site traffic. This provider receives anonymised usage data; they do not receive your name or contact details unless you have provided them separately.
• Advertising pixels: If you have consented to advertising cookies, advertising measurement tools (such as Meta Pixel or Google Ads) may be active. These are used to understand the effectiveness of any advertising we run and to show relevant material on those platforms.
• Email and hosting: We use commercial email and hosting services to receive your messages and operate the website. These providers process data on our behalf and are bound by their own data-protection commitments.

We do not sell your personal data to third parties.

7. Data Retention

Enquiry and contact data is kept for as long as is reasonably necessary to handle your request and maintain a record of our correspondence — typically no more than two years from the date of last contact. After that period it is deleted or anonymised. Analytics and log data is typically retained for a shorter period in line with our service provider's default settings.

8. Your Rights

Under applicable local data-protection law you have the right to:

• Request access to the personal data we hold about you.
• Ask us to correct inaccurate data.
• Ask us to delete your data in certain circumstances.
• Withdraw consent where we rely on consent as the legal basis.
• Object to processing where we rely on legitimate interests.

To exercise any of these rights, contact us at [email protected]. We aim to respond within a reasonable period and in any case within the timeframe required by applicable law. There is no charge for making a request.

9. Data Security

We take reasonable steps to protect the personal data we hold from unauthorised access, disclosure or loss. Our website is served over HTTPS and access to stored data is restricted to people who need it for their work. No internet transmission or storage system is completely without risk, but we maintain appropriate technical and organisational measures.

10. Children

Our services are directed at businesses and professionals. We do not knowingly collect personal data from anyone under the age of 18. If you believe a minor has submitted data to us, please contact us and we will delete it promptly.

11. Changes to This Policy

We may update this policy from time to time to reflect changes in our practices or in applicable law. When we make material changes we will update the "Last updated" date at the top of this page. We recommend checking back periodically.

12. Contact Us

For any privacy-related questions or requests, please reach us at:

• Email: [email protected]
• Phone: +60 3-3289 6417
• Address: 9 Jalan Bunga Raya, 45000 Kuala Selangor, Selangor, Malaysia