Kuala Selangor · Malaysia
Practical AI for Tourism and Hospitality Teams
Lumeva works with tour operators, homestay networks and hotel teams across Selangor and beyond. We build multilingual content, visitor-facing tools and staff programmes that fit the way your operation actually runs — not a one-size pitch from somewhere else.
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Who We Are
Built Here, for Here
Lumeva started in Kuala Selangor in 2022, when a small team noticed that most AI tools being sold to Malaysian tourism businesses were designed for markets with very different languages, seasons and guest expectations. The product might be clever. It just didn't fit.
We take a different approach. Before anything gets built or written, we spend time with your operation — understanding which markets you're reaching, what your staff already know, and where the friction actually sits. Then we scope something proportionate: a content project that runs three weeks, a widget tuned to your own listings, or a training programme spread across twelve weeks so it sticks.
Our editors are native speakers of Bahasa Malaysia, Mandarin and Korean. Our developers know how hospitality systems behave at the property level. Small operators and district tourism offices come to us because we don't oversell and we don't disappear after delivery.
What We Cover
Three Areas, One Steady Team
Multilingual Content
Destination descriptions, tour notes and visitor guides prepared in four languages, with native-speaker review before anything is published.
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Visitor-Facing Tools
Embeddable assistants that help visitors plan a day from your own listings and opening hours — always linking back to your pages.
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Staff Programmes
Practical sessions for front-desk and reservations teams: what tools to use, what to verify before sending, and how to keep correspondence warm.
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What Operators Notice First
We hear the same things from clients a few weeks in. These aren't promises — they're the patterns we see from the work.
Scoped to your size
A homestay network with twelve units doesn't need the same scope as a hotel chain. We adjust the deliverable to what you'll actually use.
Fixed timelines
Content projects run three weeks. Widget builds run nine. Staff programmes run twelve, with a follow-up built in. You know when things land.
Native-speaker review
Every piece of content goes through a human editor in the target language before it reaches your guests. We don't publish raw model output.
Your listings, not ours
The itinerary assistant pulls from your own catalogue — your activities, your opening times, your links. It doesn't route visitors somewhere else.
One point of contact
You speak to the same person from briefing through delivery. No account manager handoffs, no support queue for something that should take two emails.
Works with what you have
We don't ask you to rebuild your CMS or change your booking platform. Everything we produce plugs into existing workflows — web pages, email templates, printed quick-reference cards.
Content Reach
English, Bahasa Malaysia, Mandarin and Korean — in One Project
Most tourism operators manage one or two languages well and guess at the rest. When a Korean tour group books through a Mandarin-language agent, the visitor information at the destination is still in Bahasa Malaysia or English only — and something gets lost at every step.
The Tourism Content Localisation project covers all four languages in a single three-week run. You get a terminology glossary for local place names, drafts of up to sixty pieces, and a reviewed final set ready to publish. The style sheet we produce stays with your team for future updates.
Learn more about content localisation →
Visitor Tools
An Itinerary Assistant That Lives on Your Site
Visitors arrive with no plan and leave before they've seen half of what you offer. The Itinerary Assistant Widget changes that by helping them build a realistic day from your own listings — factoring in travel times between Kuala Selangor's firefly jetties, mangrove boardwalks and riverside cafes.
It responds in four languages, always links to your underlying pages and hands off to a human enquiry when it can't help. The editor console lets your team adjust content without calling us. The six-week tuning period after launch means it improves as real usage patterns come in.
Learn more about the widget →
Team Capability
Staff Who Know What to Use and What to Check
Front-desk teams are already using AI drafting tools, often without any guidance on where errors slip in. The Hospitality Team Programme runs eight sessions across shifts over twelve weeks, so it reaches staff on evenings and weekends — the hours when most guest correspondence actually happens.
Quick-reference cards in four languages go up at the workstation. A correspondence template set covers the most common guest scenarios. At week ten, a follow-up visit checks adoption and adjusts anything that isn't landing.
Learn more about the programme →
How We Work
Steady Work, Honest Scope
We've been part of the Kuala Selangor tourism community since 2022. These are the principles we apply to every project.
Human-reviewed output
No content leaves without a native-speaker editor reading it. Model drafts are a starting point.
Defined project windows
Three, nine or twelve weeks. You know the timeline at the start — not after the first invoice.
Data handled carefully
Guest data stays on your systems. We work with your listings, not copies of your booking records.
Honest about scope
We'll tell you if a programme is bigger than you need. We've turned down projects that wouldn't have worked.
Our Approach
How We Think About AI and Tourism
Tools should serve the operator, not the other way around
Tourism in Selangor and across Malaysia runs on relationships and local knowledge. AI tools that need to be fed and managed constantly take time that front-desk staff don't have. We build things that run quietly and stay out of the way.
Local context matters more than the latest model
A newer language model doesn't automatically know that the firefly season in Kampung Kuantan runs from March through October, or that Korean visitors expect very different pacing than European ones. Context is what makes output useful — and we supply that context.
Build capability, not dependency
When a content project or training programme ends, you should be able to continue without calling us every time. Every delivery includes reference materials, documented processes and — for the staff programme — a supervisor routine so the knowledge stays in your team.
Services & Pricing
Three Programmes
Each one is a defined scope with a fixed timeline and a single price. No add-ons that turn up after the first week.
Tourism Content Localisation
Destination descriptions, tour notes and visitor information in English, Bahasa Malaysia, Mandarin and Korean, drafted with model assistance and reviewed by native-speaking editors. Suited to tour operators, homestay networks and district tourism offices. Scope covers a terminology glossary for local place names, tone guidance per market, drafting of up to sixty pieces, and an editorial review workflow. Includes a style sheet and one training session for the marketing team.
- Up to 60 pieces across 4 languages
- Native-speaker editorial review
- Terminology glossary + style sheet
- One team training session
Itinerary Assistant Widget
An embeddable assistant for a tourism website that helps visitors assemble a plausible day plan from the operator's own listings, opening hours and travel times, always linking to the underlying page. Built for operators and destination sites with a catalogue of activities and accommodation. Scope covers content ingestion, itinerary logic with travel-time awareness, multilingual responses, and a fallback to human enquiry.
- Content ingestion from your catalogue
- Travel-time aware itinerary logic
- Editor console + analytics
- 6-week post-launch tuning period
Hospitality Team Programme
A capability programme for front-desk, reservations and guest relations staff covering practical use of drafting and translation tools, what must always be checked by a person, and how to keep guest correspondence accurate and warm. Designed for properties and operators with 20–150 guest-facing staff. Runs eight sessions across shifts, quick-reference cards in four languages, a correspondence template set, and a supervisor review routine.
- 8 sessions across shifts
- Quick-reference cards in 4 languages
- Correspondence template set
- Week 10 follow-up visit + adoption summary
How It Works
From First Call to Final Delivery
Scoping call
We spend 45–60 minutes understanding your operation: which markets you serve, what's working, where the friction is. No slide deck. At the end you'll have a clear sense of whether any of our programmes fit.
Brief and confirmation
We write a one-page brief covering scope, deliverables, timeline and price. You confirm or push back. Work starts once you're satisfied — typically within a few days.
Delivery and handover
Work is delivered in stages so you can see progress and flag anything early. Final delivery includes all files, documentation and the reference materials your team keeps. For the staff programme, a written adoption summary follows the week-ten visit.
Feedback
From Operators We've Worked With
We ran the content localisation for our Taman Alam firefly package. The Korean copy in particular felt noticeably more natural than what we'd been posting. Our Korean-speaking agent actually commented without being asked.
The itinerary widget went live in early June. The analytics after the first month showed that visitors using it spent about 40% longer on the site and clicked through to at least three activity pages. Our enquiries from the website went up in the same period.
We put thirty-five front-desk staff through the programme across three properties. The quick-reference cards are still pinned up at reception. The supervisor review routine was the part I underestimated — it kept the habits in place after the sessions ended.
Common Questions
FAQ
Do I need to understand AI to work with Lumeva?
What's included in the RM 580 content project?
Can the itinerary widget work with our existing website?
The staff programme runs twelve weeks — is that consecutive weeks?
Do you work with smaller operations or just large properties?
What happens to our data during a project?
Get in Touch
Talk to Us About Your Project
We're based in Kuala Selangor. If you're not sure whether one of our programmes fits, a short call usually clears that up with no obligation either way.
45000 Kuala Selangor, Selangor
Mon–Fri: 9:00 am – 6:00 pm
Sat: 10:00 am – 2:00 pm
Closed Sunday and public holidays
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